Introduction
At East London Printer, we understand how important your privacy is. Whether you’re placing an order, browsing our website, or simply reaching out to us with a question, we want you to feel safe and secure when sharing your personal information with us.
We are fully committed to protecting your data and ensuring that any information we collect is handled responsibly and transparently. This Privacy Policy explains what personal data we collect, how we use it, and the rights you have over your information.
By using our website or services, you agree to the terms outlined in this policy. If you have any concerns or questions, please do not hesitate to contact us—we’re always happy to help!
Who We Are
We are East London Printer, a professional printing company dedicated to providing high-quality printing services to businesses and individuals.
Contact Information:
Address: 993 Romford Rd, London E12 5JR, United Kingdom
Phone: +44 (0)20 7041 9649
Email: hello@eastlondonprinter.co.uk
If you need to contact us regarding this Privacy Policy or any other data protection concerns, please feel free to reach out.
What Information We Collect
We collect two types of information:
A. Information You Provide Voluntarily
This is data that you actively give us when using our services, such as:
- Your Name and Contact Details – When you place an order, request a quote, or communicate with us, we collect your name, email address, phone number, and address.
- Payment Information – If you make a purchase, you provide payment details. However, we do not store your payment information. Instead, we use secure third-party payment providers like PayPal and Viva Wallet to process transactions.
- Artwork and Files – If you send us files for printing, we store them securely for processing your order.
- Delivery Information – To ensure your products reach you safely, we collect your shipping address.
- Feedback and Reviews – If you leave a review, send feedback, or participate in a survey, we collect that information to improve our services.
B. Information We Collect Automatically
When you visit our website, some data is collected automatically:
- IP Address & Location Data – This helps us analyze traffic patterns and detect potential security threats.
- Device Information – Details about the browser and device you use, helping us optimize our website.
- Website Analytics – We track how visitors interact with our website using tools like Google Analytics to improve user experience.
- Cookies & Tracking Technologies – Our website uses cookies to remember your preferences and enhance your experience. You can choose to disable cookies in your browser settings.
Why We Collect This Information
We only collect and use your personal information for legitimate business reasons, including:
✔ Processing Orders – To create, confirm, and deliver your print orders.
✔ Customer Service – To respond to inquiries, provide support, and resolve issues.
✔ Marketing & Promotions – To send updates about special offers (only if you’ve opted in).
✔ Improving Our Website – To analyze trends and enhance your browsing experience.
✔ Legal & Security Purposes – To comply with laws, prevent fraud, and protect our customers.
We never sell your data or use it for any purpose that is not directly related to your experience with East London Printer.
Your Consent & Control Over Your Data
We believe in giving you control over your personal data. When you use our website or services, you consent to us processing your data as outlined in this policy. However, you can:
✔ Withdraw Consent at Any Time – If you no longer want us to process your data, simply email us at hello@eastlondonprinter.co.uk.
✔ Opt-Out of Marketing Emails – If you subscribed to our newsletter but change your mind, you can unsubscribe at any time.
✔ Manage Cookies – You can adjust cookie settings in your browser to limit tracking.
Your privacy is important to us, and we respect your choices regarding your personal data.
Who Has Access to Your Data?
We limit access to your personal data only to employees who need it to complete your orders or provide customer support.
In some cases, we may share your information with trusted third parties, but only when necessary:
✔ Delivery Partners – To ensure your prints arrive safely, we share your delivery details with couriers like FedEx, DPD, and local taxi services (Uber & Cab Office).
✔ Payment Processors – Payments are securely handled by Viva Wallet and PayPal, meaning your financial details are never stored by us.
✔ IT & Marketing Services – We may work with professional IT support teams and marketing agencies to improve our services, but they must comply with strict privacy policies.
✔ Legal & Government Authorities – If required by law, we may share data with official authorities.
🚫 We NEVER sell, rent, or share your personal data with third parties for marketing purposes.
Data Security – How We Protect Your Information
We take data security very seriously and use industry-standard measures to protect your personal information. This includes:
🔒 Secure Servers – Your data is stored on protected servers within the UK.
🔑 Encryption – Payment transactions are encrypted through SSL (Secure Socket Layer) technology.
🔍 Regular Security Checks – We monitor our systems to prevent unauthorized access.
Despite these precautions, no online system is 100% secure. If you suspect your data has been compromised, please contact us immediately.
How Long Do We Keep Your Data?
We only keep your personal information for as long as necessary:
Customer Orders & Records – Kept for 6 years (as required by UK tax laws).
Email Correspondence – Retained for up to 2 years, unless you request deletion.
Account Information – If you create an account, we store your details until you request removal.
Once the retention period ends, your data is securely deleted or anonymized.
Your Rights Under GDPR
As a UK-based company, we comply with the General Data Protection Regulation (GDPR). You have the following rights regarding your personal data:
✔ Right to Access – Request a copy of the data we store about you.
✔ Right to Correction – Update any inaccurate or incomplete data.
✔ Right to Erasure – Ask us to delete your data (except where legally required).
✔ Right to Restrict Processing – Limit how we use your information.
✔ Right to Object – Say no to direct marketing or other processing activities.
✔ Right to Data Portability – Request your data in a machine-readable format.
✔ Right to Lodge a Complaint – If you believe your data rights have been violated, you can complain to the UK Information Commissioner’s Office (ICO).
If you wish to exercise any of these rights, please email hello@eastlondonprinter.co.uk. We will respond within 30 days.
Updates to Our Privacy Policy
We may update this policy from time to time to reflect changes in our services or legal requirements. We encourage you to review it regularly to stay informed.
Last updated: March 2025
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us:
📍 East London Printer
📍 993 Romford Rd, London E12 5JR, United Kingdom
📞 +44 (0)20 7041 9649
📧 hello@eastlondonprinter.co.uk
We are always here to help and ensure your privacy is protected.